AGM – Regional Collection

VIBS
Mohali, IN
January 9, 2023

Job Overview

  • Date Posted
    January 9, 2023
  • Location
    Mohali, IN
  • Expiration date
    --

Job Description

About: 


Role

Regional Collection Lead (Mob)

Job Level/ Designation

AGM/ DGM – Regional Collection Lead (Mob)

Function / Department

Credit & Collection – VIBS

Location

Mohali

Job Purpose

Responsibility will be Managing East Cluster for Mobility Collection activities for entire region.

Key Result Areas/Accountabilities

Bad Debt & DSO: To drive reduction in Bad Debt / DSO by creating a strong ecosystem to drive timely reconciliation, strong cross functional collabortion related to dispute resolution / Taxation / Invoicing, IT interventions, automation & tight governance

  
 
 

Churn: To ensure customer retention (In-Voluntary) by driving operational intensity (across lead & lag indicators), in-depth analysis, implementing retention tools & best practices exchange, R&R, process interventions & automation.

  
 
 

Special Projects: Cost Optimization, Improved waiver control via process efficiencies, systems, tools & analysis

  
 
 

Digital: To ensure process mapping, journeys and capabilities in customer and non customer facing digital assets to build customer experience

  
 
 

Collections efficiencies: To ensure improved collections via process mapping, delinquency trends & debtors analysis

  
 
 

 

Core Competencies, Knowledge, Experience

 

Good Communication

Analytical skills

Data Management

Agency Management

People Management

Must have technical / professional qualifications

 


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