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Role
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Project Manager
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Job Level/ Designation
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Global Program Manager
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Function / Department
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Technology – TES
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Location
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Mumbai
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Job Purpose
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- Accountability for the definition, planning and implementation of GE T25 / Large customer projects within time and budget a consistent manner using standard Vodafone project management tools and procedures.
- Delivering Vodafone solutions within a customer environment by providing professional project Management, direction and control.
- Engage with Circle Delivery Teams and TES Leads for better delivery and escalation management.
- Responsible for revenue delivery and improved Customer experience.
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Key Result Areas/Accountabilities
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Strategic
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- Early engagement with Sales team on new opportunities to provide necessary support and to enable win on the opportunity.
- Manage VGE T25 accounts and Large Projects to give a consistent and superior Customer experience.
- Manage delivery for improved revenue conversion.
Operational
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- Manage orders in OSM tool and Engage with respective circle and global delivery teams for timely delivery.
- Weekly reporting and Project reviews with Customer on the progress.
- Review with circle teams to mitigate dependencies and delays on the orders.
- Compliance to delivery processes and systems.
- Proactive escalation management to anticipate Project risks and drive mitigation plans.
- Financial Management during the project to ensure timely & right use of project budget.
Developmental
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- Support and assist to implement best Project Management practises across VSL in line with VBS fixed line objectives.
- Build Program Management capability for handling Large and Complex Projects.
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Core Competencies, Knowledge, Experience
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- 10-12+ years of experience in leading Project Management. Managing multinational customers across the globe by working collaboratively with multicultural functions/teams and partners across continents.
- Prior experience of handling Project Manager role with Large Enterprise customers and hands on customer facing experience.
- Manage Customer senior stake holders and proactive escalation Management.
- Experience in implementing project or programme practice to meet Organization effectiveness and Business requirements.
- Prince2 or PMP certified.
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Must have technical / professional qualifications
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Desired Competencies/ Skills
- Experience in handling Project Management in a B2B environment
- Commercially astute
- Ability to structure and prioritize workloads around customer and project requirements
- Strong focus on delivery and attention to detail
- Ability to manage dynamic, high- growth, high- uncertainty environments
Educational Qualifications
- Graduate, with minimum of a bachelor’s degree, preferred in Electronics & Telecommunications.
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