Job Overview
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Date Posted
January 4, 2023
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Job Description
- Investigating system failures and incidents reported on the services supported.
- Communicating with various Business & IT teams.
- Exhibit Flexibility to work in shifts and provide on-call support.
- Perform root-cause analysis.
- Working as a part of a global team.
- Adherence to SLAs & service delivery procedures defined by ITIL framework.
- Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment
- Effectively deliver services involving elements delivered by other internal/external teams
- ITIL Accreditation
- Proven experience as a Production Technical Support Engineer
- Proven experience in Service Management domain
- Proven ability to work in globally distributed, multi-site teams and processes
- Demonstrated ability to work effectively with stakeholders
- Java and Unix/Linux/Windows environments
- AppDynamics/Splunk or other monitoring tools
- Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers,
- Middleware messaging etc…
- Knowledge of Oracle Databases
- Experience with Micro Services architecture is beneficial
- Strong customer focus
- Strong team player
- Excellent communication in English and interpersonal skills
- Excellent problem-solving skills
- Good understanding of computer systems and other technology products
- Ability to multi-task efficiently
- Ability to work as part of a Global virtual team across multiple regions.
- Exposure to production services support tools is desirable
- Knowledge of Banking Transaction Systems and/or Banking Domain.
- Good knowledge of Incident / Problem / Change / Management procedures
