Understand country specific credit policy and regulatory guidelines in order to assess credit worthiness of the customer and deliver right credit decisions on the unsecure lending requests submitted by customers.
Process Credit Card/Loans and/or all related unsecured product applications submitted by customer in line with appropriate controls, company standards, regulatory guidelines and all applicable credit approval procedures.
Verify documentation, Assess Customer Credit Worthiness, perform certain Fraud checks and review/ approve credit facilities within stipulated guidelines (credit policy).
All approvals subject to assigned ‘limits of authority.’
Meet and exceed PLA and KPI targets (Quality, RPH and Operating Efficiency).
Produce MI as required.
Identify and escalate potential risks, operational and otherwise.
Support achievement of team objectives.
Identifying and escalating issues
Applying acquired knowledge to provide assistance to others
Understanding and adhering to established policies and procedures in own team
Supporting change initiatives and escalating any concerns
Performing specific routine activities and processes, ensuring accuracy of tasks performed
