Technical Engineer, works as part of the 24/7 on-call support team.
Engage quickly in all customer impacting service issues and drive technical investigation and resolution.
Pursue operational excellence through consolidation, simplification and continuous improvement including but not limited to; monitoring/reporting of service components, automation of recovery processes and identify architectural improvements.
Understand Business production system service objectives, critical process deadlines, and internal and external reporting needs, to ensure that their requirements and priorities are effectively supported.
Provide technical support during production incidents to help provide the quickest possible restoration of service. Investigate the root cause and provide/drive service improvements to completion
Identify and implement improvements to service restoration of Digital services.
Operational readiness – Liaison with Engineering teams to ensure various Resilience NFRs are addressed and create governance standards for operations runbooks and provide sign offs.
Mentor, motivate and inspire team members, exercise good judgment, competence and courage in decision making.
Technical leadership with hands-on work to manager the BAU and Adhoc requests to ensure services are healthy.
Drive root cause analysis with relevant support teams to understand service performance breaches and mitigate in the future
