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Role
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Area Retail Lead
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Function / Department
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Retail
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Location
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Anywhere in Gujarat
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Band
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M2
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Job Purpose
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- Drive Customer First agenda (Focus on unmatched Customer Experience )
- Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
- Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
- Deliver big bets for driving future growth (strategic thrust areas)
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Key Result Areas/Accountabilities
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- Champion TNPS @ Retail to make it a way of life in the Zone
- Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
- Improve on conversions – 4G SIM Upgrade, Base verification, MVA basis AOP targets
- implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
- Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business
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Core Competencies, Knowledge, Experience
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- Analytical & Problem Solving Skill
- Bachelors/MBA with 8-10 Years of experience
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