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Role
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Regional Collection RM (Non Mob)
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Job Level/ Designation
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M1
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Function / Department
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Enterprise
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Location
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Jaipur, Rajasthan
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Job Purpose
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This position is responsible for managing Circle Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL . Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers and enhance revenue through customer life cycle management processes
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Key Result Areas/Accountabilities
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- Achievement of Business KPIs OF Circle FOR VIBS NON Mobility
- Monitoring and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target
- Collection and Bad Debts Performance
- In Vol. Churn Reduction
- Cost of Collections within Budget
- New Initiative and Automation
- Team Development and training of Agency Team
- GST/Summary Bill//Payment Posting/Reconciliation
- Bill Dispute resolution with CFT team
- Review , HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's , preparing of Credit notes, adhoc dunning
- Cross functional coordination to achieve organizational goals
- Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency
- Explore new avenues for cost reduction and efficiency improvement
- Ensure Process Compliance
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Core Competencies, Knowledge, Experience
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- Credit risk management
- Receivables management (Collection expertise)
- Sound accounting / process / systems knowledge / experience
- Strategic thinking ability
- Retention and churn management
- Partner management skills
- Capability to influence cross functionally under matrix
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Must have technical / professional qualifications
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Desired: 3- 4 Years’ experience
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