Manager-Retail Franchisee Operations

Role

FOFO Lead

Job Level/ Designation

M1

Function / Department

Retail

Location

TN, Chennai

Job Purpose

• Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
• Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
• Achievement of key targets (Revenue, RoI) for FOFO channel
• Execution of all strategies and plans for the FOFO channel

Key Result Areas/Accountabilities

• Ownership of revenue targets for FOFO channel
• Accountability for overall FOFO channel profitability
• Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
• Monthly reviews and planning for FOFO with regular updates to the Retail Lead
• Team conflict resolution
• Coaching and training of franchisee owners/CREs
• Regulatory compliance

Core Competencies, Knowledge, Experience

Good communication skills & Distribution/channel management skill

P&L management skills

Awareness on technology advancements & new digital product knowledge

Leadership & People management skills/conflict management

Understanding of store management and customer relationship management

Problem Solving

Must have technical / professional qualifications

• Essential : Graduation – Regular/MBA
• Desired :  post – graduation in business management/MBA
• work ex: 1 – 4 years
• Experience in the retail/ sales industry
• Open to mobility
• People management skills