Manager – Retail Franchisee Operations

Role

Franchisee Lead

Job Level/ Designation

M1

Function / Department

Retail

Location

Dehradun

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities

• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
• Ensure and monitor quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VMS/MI  (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability and adherence to processes
• Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience

• • P&L management skills
  • Understanding of store management and customer relationship management
  • Leadership & people management skills

Must have technical / professional qualifications

Graduate

Experience in the retail industry