Manager – Retail Franchisee Operations

Role

Franchisee Lead

Job Level/ Designation

Manager – M1

Function / Department

Retail

Location

Pune

Job Purpose

Overall responsibility for activities at a Franchisee management for VIL Retail Franchisee management

Key Result Areas/Accountabilities

Franchisee Lead must have good experience of Channel Management starting with identification, shortlisting, finalizing and driving business from existing & new.

Driving business through B2C & B2B sales of Postpaid, Prepaid, Cloud products, ensuring channel profitability & stability.

Increase CMS & MARPU from acquired customers.

High T4M & T6M retention of customers.

Competition tracking and benchmarking.

Uniform customer experience by means of high TNPS scores, good EQ scores.

Improve Digital adaption.

Core Competencies, Knowledge, Experience

1. Good communication and convincing skills
2. Customer handling
3. Store handling
4. Team handling skills
5. Decision making and delivering results
6. 2-5 Years experience

Must have technical / professional qualifications

1. Graduate
2. Preferably from Telecom and Retail