Manager – Retail Franchisee Operations

Role

Franchisee Lead Retail

Job Level/ Designation

M1 /Manager

Function / Department

Retail

Location

Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.

Key Result Areas/Accountabilities

1. Franchisee handling
2. Sales acquisition (in bound and out bound)
3. Customer Service
4. People management
5. Franchisee profitability
6. HSW

Core Competencies, Knowledge, Experience

1. Channel handling skill
2. Good communication and convincing skills
3. Customer handling
4. Outbound sales handling skills
5. Team handling skills
6. Decision making and delivering results

Must have technical / professional qualifications

1. Graduate

Years of Experience

1. 4-6 years on role experience
2. 1-2 years channel handling experience

Industries to look from

1. Telecom
2. FMCG
3. Insurance