Process Expert – Opportunity to Cash

Are you looking at
developing future leaders? Come join us at Siemens.

Siemens Global Business Services (GBS) is a Siemens Service
Company that provides innovative digital solutions and customer-oriented
business services. With more than 20 years of experience, Siemens GBS taps into
its understanding of how organizations and businesses work to seamlessly
integrate, digitalize and optimize business processes with a portfolio that
covers end-to-end business needs.

Change
the future with us

•  Work with product managers, product marketing, and
  engineers to produce and maintain world-class documentation, including: User
  Guides, Integration Guides, API Developer Guides, In platform documentation
  (tooltips, welcome instructions, etc.).
• Build and
  maintain client aids that go beyond traditional documentation, such as online video,
  demos, guided tours, and other educational techniques.
•  Learn
  complex concepts, and communicate the information in a way that is engaging and
  understood by users.
• Gather
  customer feedback on documentation to improve usability.
•  Act as an
  editor to ensure consistency in training documentation across [redacted].
• Monitor
  metrics on the usage of training materials as well as direct customer feedback
  to prioritize future training investments.
• Develop
  comprehensive documentation that meets organizational standards
• Obtain a
  deep understanding of products and services to translate complex product
  information into simple, polished, and engaging content
• Write
  user-friendly content that meets the needs of the target audience, turning
  insights language that sets our users up for success
• Develop and
  maintain detailed databases of appropriate reference materials, including
  research, usability tests, and design specifications
• Evaluate
  current content and develop innovative approaches for improvement
• Research,
  outline, write, and edit new and existing content, working closely with various
  departments to understand project requirements
• Independently
  gather information from subject matter experts to develop, organize, and write
  procedure manuals, technical specifications, and process documentation.
• Work with
  development and support leads to identify all documentation repositories,
  revise and edit, and determine the best solution for data compilation and
  centralized storage.
• Research,
  create, and maintain information architecture templates that uphold
  organizational and legal standards, and allow for easy data migration
• Develop
  content in alternative media forms for maximum usability, with a consistent and
  cohesive voice across all documentation.

We
don’t need superheroes, just super minds

•  Bachelor’s
  degree in relevant technical field
• 5-6 years’
  industry experience as an effective technical writer
• Proven
  ability to quickly learn and understand complex topics
• Previous
  experience writing documentation and procedural materials for multiple
  audiences.
• Superior
  written and verbal communication skills, with a keen eye for detail
• Experience
  working with engineering to improve user experience: design, UI, and help
  refine content and create visuals and diagrams for technical support content
• Proven
  ability to handle multiple projects simultaneously, with an eye for
  prioritization.
• Firm
  understanding of the systems development life cycle (SDLC).
• Previous
  software development experience.
• Certification
  through the Society for Technical Communicators.
• Experience
  using XML tools to create documentation

We’ve got quite a lot
to offer. How about you?

This role is based
in Bangalore. But you’ll also get to visit other locations in India and
globe, so you’ll need to go where this journey takes you. In return, you’ll get
the chance to work with teams impacting entire cities, countries and the shape
of things to come. We’re Siemens. A
collection of over 396,000 minds building the future, one day at a time in over
200 countries. We're dedicated to equality and we welcome applications that reflect
the diversity of the communities we work in. All employment decisions at
Siemens are based on qualifications, merit and business need. Bring your
curiosity and creativity and help us craft tomorrow.