Regional Controller- Deputy Manager/Manager

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

The team is responsible for auditing internal processes, control monitoring,

performing process checks & conducting fraud investigations for multiple lines of businesses, such as

Payments (EDC/QR/Online), Lending (PL/ML/Postpaid & credit Cards) & allied LOBs.

The scope of the team is also includes process checks for on-ground sales process, outsourced call

centers and logistics partners etc. to ensure robust control & monitoring mechanism.

As a Regional Controller, the primary responsibility includes (however not limited to)

1.To perform business wise Risk assessments cum audit field work, identify gaps and report to

senior management and relevant stakeholders.

2. To conduct regular review meetings with business leadership to provide insight of risks and

compliance posture in the specific business areas,

3. To provide recommendations and act/escalate, where necessary, in response to non-

compliances and identified risks/gaps.

4. Visiting identified locations in allocated city/state for investigation / audit / Surprise Checks

5. Verifying sales process compliance by surprise checking of onboarded merchants/customers

6. Performing logistics & customer service vendor audits on periodic basis

7. Collaborate with cross functional teams and identify existing risks.

8. Identify new fraud modus operandi and discuss with relevant stakeholder for the mitigation of

open risk if any.

9. Performing Internal Investigation and conducting Root Cause Analysis of the Investigation

Instances.

10.To conduct Mystery Shopping/Seeding Activities.

1. Cohesively work with a lot of people, across functions and teams every day

2. Manage initiatives that are driven centrally & are required to be implemented on ground to bring

out efficiency in ground operations

3. Track Program/Project performance, specifically to analyze the successful completion of short-

and long-term goals

MBA or Equivalent.

 

Because you get an opportunity to make a difference, and have a great time doing that.

You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve.

We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be

 

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!