Senior Business Analyst/CTO

Job Description

• Provide a single Front Door process for the Telecommunication Services Function and to register new requests as appropriate on JIRA

• Develop a good level of understanding of the appropriate business and IT systems of the Group and their associated IT development requirements

• Acceptance, logging, analysis and response to requests for Telecommunication Services resources.

• Use communication skills to liaise with the Business and Team members to review requirements, shape the approach, understand impacted teams / tasks (internal and external), estimate the effort, costs and schedule

• Engage the appropriate Telecommunication Services Teams for support, input and awareness

• Ensure all valid Inter-Company charges are billed correctly to the consuming entities while creating Cost summaries

• Reviewing Teams availability to do the work based on an order book. Support for possible prioritization discussions.

• Awareness of impacts on other non-Telecommunication Services Teams like Enterprise Services, End User Services, etc

• Providing product platform consultancy to the Business and other IT Teams to analyze possible impacts

• Ensuring that once a piece of work has been agreed / approved that:

  • Telecommunication Services team members are allocated to the project and Clarity line is set-up for time booking (as appropriate)

  • Requirements are clearly defined along with roles, responsibilities, timescales, costs and assumptions while they are all agreed. These points will be discussed / recorded in an email or as part of a project kick-off meeting (where Minutes will be issued to key stakeholders)

  • A Project Coordinator is allocated to oversee the project

• Drive the transition to effective working practices through JIRA/Confluence

• Provide project coordination for appropriate key Telecoms deliverables during project delivery (if appropriate);