Job Overview
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Date Posted
January 4, 2023
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Job Description
- Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams
- Follow incident management process end-to-end in a timely manner including triage of incident
- Ensure problem ticket raised (PRB) and required teams, stakeholders are informed
- Differentiate between incident and service request. Fulfil adhoc small reporting requirements
- EOD Batch ownership in productive environment
- Health checks and application monitoring
- Manage end user’s expectation and other relevant stakeholders
- Able to work in different shifts (night on-call, day shift and adhoc weekend support)
