Senior customer support executive

Customer Services, Order Management
Gurgaon
June 29, 2022

Job Overview

  • Date Posted
    June 29, 2022
  • Location
    Gurgaon
  • Expiration date
    --
  • Experience
    1-3 Years
  • Qualification
    BA

Job Description

Job description:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

  • AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process
  • Improving skill level throughSelf development or nominating training programs
    Skill reverification Tests
  • Meet the defined Quality Scores. Innovation and Process Improvement
  • The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
  • To consistently meet or exceed CSAT parameters as defined for the process.

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