Align to business partner's goals for the Technology / Domain / Project and deliver goals as per agreed schedules & specifications.
Understand & analyze business requirements & scope, identify gaps, translate requirements into technical specifications.
Deliver the solutions / deliverables per the agreed requirements with regards to project timelines
Provide technical inputs to assist TL / APM to create project Plans & schedules, effort estimates, requirement gathering & analysis, risk analysis.
Assist TL / APM to identify service delivery issues (SLA Slippages, Quality etc), post implementation issues, escalations and assist to drive timely & successful closure. Identify & implement actions to eliminate issues
Identify sustainable cost savings & efficiency gains that can be achieved by removal / reduction of direct or by reduction in FTE requirement through automation of manual tasks, removal of duplicate tasks, improvements in processes.
Understand & analyze changes in technology & process across the Group / regions that would impact development & support of builds & tools.
Collaborate with regional teams and global function as required. Ensure understanding of practices within regions and drive standardization amongst regions.
Assist in identification & implementation of solutions to improve customer satisfaction.
Organize & lead meetings with regional teams for development or support of deliverables.
Participate in customer engagement calls and other initiative calls for support & delivery of domain goals.
Proactively identify problem situations and resolve to give maximum customer satisfaction.
Timely and appropriate escalations and where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence
Provide technical leadership of SA/SSA’s with a view of taking ownership of technical deliverables of the offshore.
Buddy/mentor for a new recruit / TSE and SE/SSE in technical areas
Ensure the project delivery does not suffer while replacing a resource
Handle technical escalations for team
Conduct relevant training sessions to develop skills of team members that would benefit in their day to day job / increase all round awareness of various technologies, standards & processes in project. Training sessions to be conducted with appropriate training material & hands on labs.
Prepare new best practices, technical and processes documents
Create / Maintain knowledge base through documentation or video
Develop & enhance your knowledge by way of courses, trainings, certification & hands on experience.
Inspire respective technology team members by being a role model.
Accountable for the design of new processes and the ongoing review of process improvement, this covers both working practices and supporting documentation to ensure we maximize efficiency and that documentation is current
Suggest & implement best-in-class industry practices in the projects, as applicable in line with the global function.
Mitigate and record risks early to ensure minimal and/or no impact to project deliveries.
Evaluate and track operational risk associated with the role
Ensure contingencies are planned within all activities.
Compliance to applicable HSM processes, project processes.
Compliance to Information Security & Risk guidelines.
Strict adherence to all regulatory issues and compliance of all internal controls
