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Incident Monitoring
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Resolving Complex tickets and those escalated from Level 2
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Incident Registration utilizing Global Service Desk
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Root cause analysis and resolution
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Proactive problem management
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Coordination with other support groups and vendors
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Installation & configuration
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Installation of Fix packs and Addons
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Upgrading the existing environment to the recommended Version
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Migration of existing packages and configurations to the new environment
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Server Installation & Upgrade
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Creation and configuration of Datastage Projects and configurations files
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Scheduling Maintenance jobs
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Reports performance & tuning
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Query performance
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Audit findings & actions
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Creating users, granting / revoking user and/or group privileges, resetting passwords
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Implementing Security standards
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Verify schedule jobs and its logs/ analyse reports for tasks like continuous Report failures, Badly Scheduled Reports, Long Executing Reports and Queries, Reports executed from personal folders.
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Reactive monitoring using various tools and report the bottlenecks
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Proactive monitoring and Reporting the worst performing reports & queries as potential candidates for improvement
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Publishing & Package Migration
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Review implement and publish Cognos Framework Model, BO Universe and Datastage to the respective Environment
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Migrating Cognos packages and Datastage from one Environment to another(i.e. from Dev to UAT and then to Production)
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Ensuring Cognos and Datastage Packages are protected and monitored by establishing backup and recovery procedures, providing a secure reporting environment, and monitoring their performance
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Automation of Tasks
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Preparing and maintaining housekeeping and maintenance scripts
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Collecting Performance metrics
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Analysis of the Metrics collected
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Report Development and Scheduling Jobs
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Building Cognos Cubes and schedule them
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Troubleshooting errors reported by the Cognos developer community.
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Designing backup/restore policy in collaboration with application teams.
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Best Practice Documents
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Raising problem records with vendors and follow ups
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DR set up and testing
