Sr. Site Reliability Engineer

 

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

The Opportunity:

 

You will set a new standard for OpenText Cloud Operations including site reliability engineering through good communication with your team, with your manager, and your peers.  
You will have the opportunity to define the technologies to be used, the structure of teams and how work is completed, and responsible for the delivery of pipelines for product development and releases into production.

 

You are great at:

 

• Provide support, improve, and implement infrastructure as code and applications on top of various platforms. Troubleshoot and triage issues as they arise.
• Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
• Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
• Promote technical vision in concert with product engineering for VM and containerized product development, deployment, and operationalization
• Establish/maintain security guidelines, practices, and department procedures
• Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
• Mentor engineers through code reviews, paired programming, and working sessions
• Drive a metrics-driven culture and software delivery process using data to measure overall system quality

 

What it takes:

 

• 6-10+ years in technical development, QE, or operations role
• 2-5 years of experience building fully automated software application and infrastructure provisioning and deployment pipelines
• Extensive experience in an iterative development environment and CI/CD practices and tools is a must
• Familiarity building and managing microservices-based systems
• Extensive experience with AWS, GCP or Azure and infrastructure as code
• Python, Ruby, Powershell, and/or Bash experience
• Experience supporting and troubleshooting web server applications
• Prior experience with build and deployment tools
• Strong automation skills including experience with Chef, Puppet, or Ansible
• Solid understanding of networking and of system security best practices
• Has a deep knowledge of mixed operating system environments, structured, non-structured and distributed data platforms, and can easily apply the concepts of one data service API to another
• Extensive knowledge of centralized logging systems
• Has strong analytical skills as applied to information technology, and can work independently of others in an assignment
• Has a good understanding of system hardware, storage subsystems, and networking and common data protocols and APIs
• Extensive knowledge in the use of Jenkins, TeamCity, TFS/Azure Devops, or similar for orchestration
• Extensive knowledge in the use of GitHub, GitLab, Perforce, or similar for source management
• Extensive knowledge in the use of build artifact management
• Familiarity in the use of infrastructure monitoring tools
• Familiarity in the use of OpsGenie, Everbridge, or similar for notification management
• Familiarity with Pingdom, Thousand Eyes, or similar for external monit

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact [email protected].