Support Engineer Orchestration

Our Exciting Opportunity:

 

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

 

You will (Responsibilities & Tasks)

• Deliver professional support towards our Customer Units and Customers.
• Handling technical investigation and if required coordinating with development and 3PP team.
• Available to handle Emergency and critical issues while on call roster
• Perform trouble shooting both for Hardware and Software
• Handle customer engagement: manage customer relationship building confidence and trust, ensure service quality
• Provide ongoing technical support / consultancy to our customer (post project activities)
• Proposing product improvements based on investigation results
• Pre-emptive support handling and crafting use case for automation
• Share knowledge and mentor junior members of the team

To be successful in the role you must have

Key Qualifications

• Education: Bachelor's in Telecom/IT or any relevant field
• Minimum of 6 years Telecom Experience and including at least 2 years in Orchestration support or system integration or Solution Architect
• Excellent presentation, negotiation and argumentation skills
• Delivering results and meeting customer expectations with excellent planning and organizing skills.
• Demonstrated ability: Hands-on experience of Orchestration (Service Orchestration, Cloud manager, EVNFM), Cloud native platforms and understanding of NFV and SDN products.
• Worked with Cloud Native core design principles (microservices, containers, pods, Master/worker nodes) Vendor specific certifications will be an additional advantage.
• OS – Linux knowledge and hands on experience.
• Experience with virtualization technologies including CEE, RedHat OpenStack, KVM, VMWare, Kubernetes, etc. (Highly regarded)
• Strong technical acumen should be exhibited when dealing with complex customer issues.

 

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified™ in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”