Technical Support Professional

Role 
: Technical Support Professional

The world never
stands still. And new challenges arise every day. With a passion for
questioning things, for supplying ideas, and intelligently driving things
forward we are helping society move towards a more intelligent future. Be it
with technologies that reduce carbon emissions in cities or hyperintelligent
robots. This is how we are able, to tackle the most important projects and push
them forward together. Help us shape the future.

With
our innovative and integrated technology we support our customers in
continuously improving the reliability, safety, and efficiency of products,
processes and plants.

Can you help us
shape the future? We’re looking for dedicated people with the skills and vision
to build a better tomorrow Technical Support Professional team and help us
create the technology that will transform entire industries, cities and even countries.

 

Change the future with us and What are my
responsibilities?

 

Job
Description: As a lead technical support engineer for Siveillance Portfolio
products the person is responsible for delivering high-quality technical
support (remote and onsite) with strong domain skills in physical security and
provide resolutions on time without escalation from Siemens BT Regional
customers.

What
are my responsibilities?

 

Resolve
support Service Requests through Email/Phone/Remote or On-site visits

Troubleshoot
and analyze product issues in a timely manner and follow up with the regional
customers with solution recommendations and action plans

Identify
and publish Knowledge articles, FAQs and Webinars to provide proactive
solutions to customer issues and for future references

Participate
in technical communications within the team to share best practices and learn
about new technologies and applications

Develop
technical & domain competency on management stations and Integration
platforms for end customer/product setup in test-lab

Administer
hotline and software application download platform for global and regional
customers

Support
in developing and delivering technical trainings

 

What
do I need to qualify for this job?

 

Bachelor/Master
Degree in Computer Science Engineering, Electrical Engineering or related field
with 2-4 years of experience in security domain

 

Domain
knowledge and troubleshooting knowledge of Security systems like Access
Control, CCTV & Intrusion and security management stations and integration
platforms is an advantage

 

What
else do I need to know?

 

Knowledge
and Experience

Strong
aptitude for learning new security software applications, tools, technologies
and utilize them in a customer facing environment

Must
have working knowledge of Networking, MS SQL Database, Windows OS, Linux OS,
Debian OS, Virtualization, Cloud Services, Storage and know-how of third party
protocols like OPC, BACnet & ONVIF

Good
Communication & Presentation Skills

Flexible
for international travel and on-site support and troubleshooting activities
globally.

Knowledge
on Security Portfolio products like Access and Video are desirable.

Level
2 or 3 Technical support experience on software products for internal or
external customers.

 

We
are looking forward to receiving your online application. Please ensure you
complete all areas of the application form to the best of you ability as we
will use the data to review your suitability for the role.

 

We’ve got quite a lot to offer. How about you?

 

This
role is based in Chennai. You’ll also get to visit other locations in India and
beyond, so you’ll need to go where this journey takes you. In return, you’ll
get the chance to work with teams impacting entire cities, countries – and the
shape of things to come.

 

We’re
Siemens. A collection of over 379,000 minds building the future, one day at a
time in over 200 countries. We're dedicated to equality and we welcome
applications that reflect the diversity of the communities we work in. All
employment decisions at Siemens are based on qualifications, merit and business
need. Bring your curiosity and creativity and help us craft tomorrow.

 

Find out more about Siemens careers at: www.siemens.com/careers