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Directing zonal operations to grow customer and revenue market share
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis
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- Deliver overall Customer Market Share (CMS) target for the zone
- Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VI Shop VI Mini Store , etc)
- Deliver overall Revenue Market Share (RMS) target for the zone – Achieve zonal revenue target – across all products and channels
- Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
- Manage overall customer satisfaction and revenue churn targets across different customer segments
- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
- Bad debt management; Collection infrastructure/ reach enhancement
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, C&C, Sales)
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- Business and process understanding
- Leadership and people management skills
- 8-9 years of experience
|
Directing zonal operations to grow customer and revenue market share
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis
|
- Deliver overall Customer Market Share (CMS) target for the zone
- Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)
- Deliver overall Revenue Market Share (RMS) target for the zone – Achieve zonal revenue target – across all products and channels
- Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
- Manage overall customer satisfaction and revenue churn targets across different customer segments
- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
- Bad debt management; Collection infrastructure/ reach enhancement
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, C&C, Sales)
|
- Business and process understanding
- Leadership and people management skills
- 8-9 years of experience
|
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