AGM – Postpaid Marketing

Role

Circle Retail Lead

Job Level/ Designation

M3/General Manager

Function / Department

Retail/Retail Operations

Reporting Manager

Circle Operations Head (solid line) and Cluster Retail Head (dotted line)

Location

Delhi (UP West circle)

Job Purpose

Lead Manage the Sales, Service and Operational nitty gritty for the Retail business in the defined geography. He / She will drive productivity and profitability of LFS and SFS in the said geography.

Key Result Areas/Accountabilities

1. Facilitate n lead the team on revenue metrics :

-Post-paid Gross Adds
-Quality of acquisition measured through T4M to T6M.
-Base upgrade revenue
-VIBS (non-mobility revenue)

Lead indicators:

MNP, Red Together contribution, IM penetration and participation, non-mobility products distribution mix, Consumer – Enterprise contribution.

2. Drive and facilitate uniform customer experience agenda across formats and drive digital adoption.

Lead indicators:

• TNPS, EQ scores, process compliance scoresfrastructure and ambience upkeep scores,
• Sales Process enablement through higher contribution of digital orders
• Complaint reduction

3. Drive Channel Profitability [LFS/ SFS] by building store level Productivity, Line item wise revenue visibility, driving additional revenue by alliances for all formats.

4. Driving new project roll out like monetization initiatives, Digitization for smooth execution of Go to Market initiatives on engaging customers with various retail events organised in the geography to grow footfalls.

Lead indicators:

LFS and SFS profitability.

Amazon SIS Productivity

COCA utilization.

Core Competencies, Knowledge, Experience

• Problem Solving
• Operations excellence.
• Analytical thinking and innovation
• Collaboration and good inter personal skills.
• Assertiveness
• Conflict management.
• Vendor and channel Management.
• Team Management

Must have technical / professional qualifications

Preferably MBA with Retail Management/Operations Experience

Years of Experience

10+ years overall should have handled teams in the past.

Direct reports

Area Retail Lead(s)