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Role
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TL – Tx Service Operations
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Job Level/ Designation
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M2/AGM
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Function / Department
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Technology/ VIBS & CLS Operations
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Location
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Corporate – Mumbai
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Job Purpose
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- Responsible for the overall cluster performance of the network services availability by way of effective fault management by minimizing the adverse impacts of incidents and problems on the customer business
- Performance Management – network level SLAs- availability, latency, packet loss, jitter performance analysis, improvement plan preparation, implementation of recommendations, network audits and implementation of recommendations, network change management
- Ensure periodic network audits, drive implementation of recommendations for network & service quality improvement, provide implementation support to NOC team and stake holders.
- Transmission network and service with Telecom Network Security Compliance Audit, Ensure and adhere 100% compliance
- Working on Fault trend analysis & fixing the gaps in the network to achieve the SLA.
- Service fault management with correct RFO/RCA analysis, proper solution, corrective action plan and Implementation.
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Key Result Areas/Accountabilities
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- Enterprise Service Optimization in National 100G/200G/Metro across circles, maintain and improve KPIs of customer performance against defined benchmark and Continuous improvement plan recommendation and implementation.
- Network audits and network improvement plan preparation and implementation.
- Security Compliance in transmission network as per DOT guidelines & Vodafone Idea security standards.
- Working on Fault trend analysis data & fixing the gaps in the network to achieve the SLA’s
- Vendor SLA management, Timely TAC case closure
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Core Competencies, Knowledge, Experience
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- 5-6 Years of Experience in Domain (Telecom/IT/OEM ) with 1-2 experience in handling Large Scale Telecom Network Domain
- Thorough knowledge on National and Circle level Optical transmissions network like NDWDM, Metro DWDM, ICD, Access layer and end to end service assurance and fulfilment.
- Quality Management – KPIs, Benchmarking and Optimization in the Transmission domain, Service Level SLA, analysis, recommendation and implementation.
- Experience in managing multi service & multivendor network.
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Must have technical / professional qualifications
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- BE in Electronics & Telecommunication/IT
- Industry Certification – ITIL/CCNA/ JNCIA/
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