Ensure transactions and repayments are processed in a timely and error free manner ensuring no operational losses and adhering to all controls
Develop effective working relations with clients to ensure operational requirements / specific business practices and needs are adhered to.
Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks
Mitigate the risk of financial crime by applying the necessary controls in every process, operation, transaction and activity of the function, which will allow the sustainable and responsible management of the business
To support the RF Operations management effectively on unit deliverables
Investigate/ response to client / RM on operational issues.
Communicate with correspondent factors on operational matters.
Ensure rectification of credit control and operational issues (if any).
Ensure smooth implementation of new system (if any) as well as ongoing upgrades/ enhancements.
Co-ordinate with IT support Team on system upgrade, change control release and resolution of problems encountered.
