Be responsible for managing Client Implementation/Technical Integration/Solution delivery as well as Servicing of Cash Management solutions (including Payments, Liquidity and Collections) to Corporate Customers (GBM & CMB including SME-BB)
Understand the client's business and act as a consultant to client during the implementation
Provide consultation to Sales Team and participate in the deal team to secure mandates
Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Contribute to the management and development of the Client Implementation function both in India and the Asia Pacific region and assist to build up GLCM Client Implementation as a cohesive functional unit
Manage escalations/senior management interventions as also managing operational risk including its identification, assessment, mitigation and control, loss identification and reporting
Build a relationship across all levels at the customer’s end and become the first point of contact from the bank’s side for any GLCM related requirements of the customer requirements rather than a plain transaction banking representative. Ensure top of mind recall with the client
Be the owner of revenue tracking for clients being onboarded onto HSBC’s platform.
