AVP Account Manager / VP Account Manager

Job Description

• To manage client queries and be responsible for retaining the HSBC wallet. One point spoc for all GLCM requirements for the managed portfolio. 
• Alignment with the global model and business objectives
• Working with CS Team leader of all CS initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
• Contribute to the achievement of strategic direction given by CS Head for consistent delivery of top quality and market leading Client Service functions for regional/global clients
• Compliance with all applicable laws, regulations and Global Standards by the CS team;
• Contribute towards achievement of local/ regional/ global targets of CS. 
• Support to the Team Leader GLCM Client Services and Country Head of Client Management in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service/ experience.