Managed Service – Teamcenter Support

Customer Services
Pune, MaharashtraIndia
November 4, 2022

Job Overview

Job Description

Job Description

This Job Description is for Teamcenter Support projects in Managed Services. 
Experience:
    * 8-10 years Teamcenter Support experience, with atleast 3 years supporting a 
        customer Production instance 
Mandatory Teamcenter Skills:
        * Teamcenter Installation in a distributed environment
        * Teamcenter custom template install using BMIDE
        * Distributed FMS configuration
        * Dispatcher configuration
        * Active Workspace Installation and Configuration
        * NX and Solidedge CAD Integration
        * Working experience in Perl/Batch Scripts
Good to have Technical Skills:
        * Catia, AutoCAD and ProE CAD Integration with Teamcenter
        * SQL Scripting
Certifications
    * ITIL
    * AWS Cloud Certifications
Other Mandatory Skills:
    * Strong analytical and trouble shooting abilities. 
    * Loves solving problems
    * Has a systematic way to solve problems. 
    * Should be able to perform root cause analysis and arrive at the right solution
    * Excellent verbal and written communication skills
    * Team player
    * Learning attitude – willing to learn new things.
    * Basic Linux and Windows Operating System knowledge
Good to Have Skills:
    * Mentoring of junior team members
    * Use Pareto or 5 Why or any other Industry technique for root cause analysis
    * Ability to automate some of the tasks
    * Scripting knowledge would be useful
    * DBA knowledge on Oracle/MS SQL
Roles and Responsibilities:
    * Have to work in shifts, as we are supporting 24×7 customers
    * May have to work on Call during holidays
    * Solve L2 tickets on the application
    * Apply patches on test, UAT and Production Server
    * Document root cause analysis of issues
    * Reach out to GTAC for Product Issues and raise IRs
    * Communicate with users on issues
    * Work with L3 on issues which cant be solved by L2
    * Provide workarounds to issues
    * Develop Knowledge Management database for solved issues
Willingness to work in the night shift

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Organization: Digital Industries

Company: Siemens Industry Software (India) Private Limited

Experience Level: Mid-level Professional

Full / Part time: Full-time

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