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Job Purpose
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Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
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Key Result Areas/Accountabilities
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- Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
- Ensure and monitor quality of acquisition
- Ensure availability of stock adhering to norms
- Deliver overall revenue targets through channels
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
- Coach channel partners to improve efficiency, drive profitability and adherence to processes
- Manage churn and customer satisfaction for walk-in customers at touch point
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Core Competencies, Knowledge, Experience
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- P&L management skills
- Understanding of store management and customer relationship management
- Leadership & people management skills
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Must have technical / professional qualifications
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Graduate
Experience in the retail industry
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