Operations Processing Senior Associate

Activities to be performed

• Review and process basic customer transactions

• Investigate and resolve data or account discrepancies
• Input, edit and maintain customer account information
• Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request
• Serve as a liaison between company client, end customers and various other stakeholders
• Demonstrate good interpersonal and customer relationship skills
• Document all activities and actions required to successfully resolve customer issues
• Always provide efficient and courteous service to customers 
• Apply in-depth knowledge of systems and operations in support of assigned customer group 
• Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy, and confidentiality

Requirement

• Open to work in 24 x 7 environment, especially US shifts
• 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet
• Ability to type at minimum 25 WPM with 90% accuracy

Strong attention to detail, time management and organizational skills