Process Excellence Manager

GSK is one of the world’s foremost pharmaceutical and healthcare companies, and we are proud to be part of an industry that improves the lives of others. We are embarking on a significant transformation journey that will support GSK in becoming a top-quartile data-enabled organisation.

In 2019 we entered into a joint venture with Pfizer Consumer Healthcare to create a new Consumer Healthcare company, home to some of the world’s most trusted brands including Sensodyne, Voltaren, Panadol, Advil, Theraflu, Centrum and Caltrate. This joint venture was the first step in our plan to separate and become two new publicly traded companies, each with the ability to improve the lives of hundreds of millions of people.

Over the next two years, we’ll be rolling out a significant transformation programme – called ‘Future Ready’ – to help us create the world’s largest standalone Consumer Healthcare company and a new leading biopharma company with an R&D approach focused on science relating to the immune system, use of genetics and new technologies.

As part of this programme we’re excited to expand our presence in India with a new world class Global Capability Centre (GCC) in Bangalore. It is our ambition to bring together the best and brightest minds, ready to join us in our work to improve the lives of patients and consumers around the globe. The Project Manager will help to successfully manage transformation programs & projects in the GCC in a structured and timely way. This role requires working collaboratively with an array of leaders to design, execute, and lead multiple teams through organizational transformation efforts of varying size and complexity. This role will utilize project & change management principles, processes, and tools to focus on driving financial and operational results for our stakeholders; designing strategy, assessing stakeholder impacts and organizational readiness, recommending and/or implementing appropriate communication, and training, and measuring effectiveness to enhance organization, group, and individual performance.

This role will provide YOU the opportunity to lead key activities to progress YOUR career.  These responsibilities include some of the following:

Key Responsibilities:

• Responsible for driving process excellence projects using CI framework, tools, resources and methodology.
• Engage and work closely with GCC functional leaders to drive process excellence projects.
• Identify improvement/efficiency opportunities across all processes managed within GCC, working closely with the PEX Lead, Global Process Owners (GPOs) and Technology Product Owners (TPOs) and their teams.
• Perform diagnoses and select the most appropriate tool for determining root cause.
• Support PEX Lead and Sr. PEX Manager in Implementing engagement review and quality assurance procedures in accordance with agreed methodology across the process excellence initiatives within the GCC.
• Consistently report and review process excellence projects’ performance to the PEX Lead.
• Engage with the wider GSK process excellence and external process excellence communities to drive best practices and learnings.

Why you?

We are looking for professionals with these skills to achieve our goals. If you have them, we would like to speak to you

• Proven ability to run mid scale, high profile process excellence projects of budget of over £0.25m
• Ability to work with a function leadership teams to identify and prioritise opportunities for improvement.
• Relationship and stakeholder management, preferably at middle management level ( e.g. persuading and influencing skills)
• Demonstrated experience of sustaining and developing critical relationships preferably in a consulting environment
• Demonstrated mastery of process excellence competency principles and practices, e.g. System diagnostics and value stream mapping
• Experience leading process simplification and standardization initiatives in global complex organisations
• Exceptional communication skills including coordination skills, facilitation, good personal presentation, oral and written communication skills
• Proven problem-solving using strong analytical skills to formulate hypotheses based on available data.
• Proven ability to deliver results in a complex /global environment
• Implements visual performance to sustain improvements in processes and services.
• Validates that the solution has met the desired outcome using lead and lag measures
• Expert knowledge of Agile principles and Lean process re-engineering techniques
• Ability to work with a function SME at a process level to identify opportunities.
• Possesses practical experience of Gemba, voice of the process and voice of the customer data and can clearly articulate the problem statement.
• Is an expert at process mapping current state and desired future state processes.
• Is competent with using simple root cause analysis tools, e.g. fish bone, 5 whys.
• Ability to identify possible solutions with the SME and can engage the team in generating the preferred solution.
• Monitors implementation to ensure that the solution delivers the benefit.
• Sets up controls to ensure that the improvement is sustained.
• Ability to teach all of the above.

Basic Qualifications:

• BA/ BS or equivalent, Science, Engineering, Statistics, Technology, Analytical subject

• Master of Science or MBA

• Minimum 5 or more years’ of experience.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Familiarity with Service Management lifecycle (ITIL)
• Agile (SAFe/SCRUM)
• Lean Six Sigma – Master Black Belt
• RPA, AI/ML certifications

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include:

• Patient Focus
• Transparency
• Respect
• Integrity
• Courage
• Accountability
• Development
• Teamwork.

As GSK focuses on our values and expectations and a culture of innovation, performance and trust, the successful candidate will need to demonstrate the above capabilities.

*LI-GSK

#GCCTransformation

Nuestro objetivo es ser una de las empresas de atención médica más innovadoras, de mejor desempeño y más confiables del mundo. Creemos que todos aportamos algo único a GSK y cuando combinamos nuestros conocimientos, experiencias y estilos, el impacto es increíble. Únase a nuestra aventura en GSK donde se inspirará para hacer el mejor trabajo para nuestros pacientes y clientes. Un lugar donde puede ser usted mismo, sentirse bien y seguir creciendo.

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