Senior Process Excellence Manager – Transformation COE

November 28, 2022

Job Overview

  • Date Posted
    November 28, 2022
  • Location
  • Expiration date
    --

Job Description

Site Name: Bengaluru Luxor North Tower
Posted Date: Oct 31 2022

Ready to help shape the future of healthcare?

At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Healthcare, strengthening our leadership, and transforming our commercial execution. Now, we’re making the most significant changes we’ve made to our business in over 20 years. We’re on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science; and a new world-leading consumer healthcare company of loved and trusted brands.
With new ambition comes new purpose. For New GSK, this is to unite science, talent, and technology to get ahead of disease together – all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a new GSK where outstanding people thrive.
Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients – so we deliver what matters better and faster; accountable for impact – with clear ownership of goals and support to succeed; and where we do the right thing. So, if you’re ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together.
 

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following…

Key Responsibilities:

  • Responsible for driving process excellence initiatives using CI framework, tools, resources and methodology.
  • Provide line management and coaching of the GCC PEX managers.
  • Engage and work closely with GCC functional leaders, including senior business leadership to drive process excellence projects.
  • Identify improvement/efficiency opportunities across all processes managed within GCC, working closely with the Global Process Owners (GPOs) and Technology Product Owners (TPOs) and their teams.
  • Perform diagnoses and select the most appropriate tool for determining root cause.
  • Support PEX Lead in Implementing engagement review and quality assurance procedures in accordance with agreed methodology across the process excellence initiatives within the GCC.
  • Consistently report and review process excellence projects’ performance to the PEX Lead.
  • Engage with the wider GSK process excellence and external process excellence communities to drive best practices and learnings.

Why you?

???????We are looking for professionals with these skills to achieve our goals. If you have them, we would like to speak to you.

  • Proven ability to run large scale, high profile process excellence projects of budget of over £0.5m
  • Ability to work with a function leadership teams to identify and prioritise opportunities for improvement.
  • Relationship and stakeholder management, preferably at middle management level ( e.g. persuading and influencing skills)
  • Demonstrated experience of sustaining and developing critical relationships preferably in a consulting environment
  • Demonstrated mastery of process excellence competency principles and practices, e.g. System diagnostics and value stream mapping
  • Experience leading process simplification and standardization initiatives in global complex organisations
  • Exceptional communication skills including coordination skills, facilitation, good personal presentation, oral and written communication skills
  • Proven problem-solving using strong analytical skills to formulate hypotheses based on available data.
  • Proven ability to deliver results in a complex /global environment
  • Applies control charts and relevant statistical analysis e.g Pareto or Effort Benefit analysis to determine causes of variation.
  • Is competent with using more complex root cause analysis tools, including interrelationship diagraph and iceberg to identify the impact of behaviours and mindset.
  • Recommends the elements of a good solution, through a good understanding of the component parts (may not be expert in all factors).
  • Implements visual performance to sustain improvements in processes and services.
  • Validates that the solution has met the desired outcome using lead and lag measures
  • Expert knowledge of Agile principles and Lean process re-engineering techniques
  • Ability to teach all of the above.

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • BA/ BS or equivalent, Science, Engineering, Statistics, Technology, Analytical subject
  • Master of Science or MBA
  • 10 + years of project management experience
  • Demonstrated project management and stakeholder engagement experience.
  • Experience managing vendor relations.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Familiarity with Service Management lifecycle (ITIL)
  • Agile (SAFe/SCRUM)
  • Lean Six Sigma – Master Black Belt
  • RPA, AI/ML certifications
  • Experience analyzing customer metrics, drawing insights and proposing appropriate action.
  • Understands automation tools and looks to automate processes wherever possible.
  • Ability to lead the development of new solutions to meet changing expectations.

At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

*LI-GSK

#GCCTransformation

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

  
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