Quality Check – Executive Manager

Job Overview

Job Description

AboutUs: 
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team:
Risk Management – Ops & Fraud Risk is a versatile function which manages the Paytm super application products / services Viz.Digital Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money etc., and also the Merchant services – Offline QR, Soundbox, Point of sale and third party online payments.About the role:The Vertical Head role in Operations & Fraud Risk, shall report directly to the Head of Operations & Fraud Risk. The role shall aim to achieve a high level of consistency and quality in approach, standards, and methodology for risk management and controls maintaining a customer-centric approach that aligns with each line of business, function, and region to mitigate operational risk. Rule governance/performance management.The candidate should have strong orientation towards fraud detection/prevention, relevant experience in Banks/financial institutions managing large portfolios in the payments space, and the ability to manage multiple projects and deadlines at once. Given the responsibility and high-pace of the role, the ideal candidate should have the experience and skills needed to contribute to the continuous maturation of the department.
Expectations/ Requirements:
● Strong experience and expertise in Risk management – Fraud prevention, detection and mitigation
● Lifecycle management of customer onboarding, monitoring, portfolio management and compliance
● Creative and dedicated individual who will fit with our collaborative culture.
Been into Risk strategy roles and have in-depth understanding of project management, KPI/KRI/OKR management for the Risk operations function
● Coordinate with other departments for compatibility of all aspects of each project
Management of quality metrics – internal control mechanisms across Risk Ops function.
● Program manage initiatives that are driven centrally for Technology improvements
● Track Program/Project performance, specifically to analyze the successful completion of short and long-term goals
● Engage with various Business & Technology Teams within Paytm to identify common bottleneck especially on Technology front
● Enable and encourage use of common services to increase the speed of development and execution
● Smart thinking and clear communication
● Use and continually develop leadership skills.
Superpowers/ Skills that will help you succeed in this role:
● Ability to drive change in a dynamic environment through relationship building, and a strong ability to read the room
● Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)
● Demonstrated ability to take industry trends, innovative behaviours, data analytics, and automation to drive a proactive and anticipatory approach to all risk management and control design
● Ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization and ownership to drive issues to completion
● Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills
● Excellent project management skills and the ability to motivate teams and drive performance
● High energy and proven track record of accomplishments and results
● Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests
● Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for financial institutions.
Qualifications and skills:
● 12-15+ years of related experience, preferably at a large financial institution
● First Line of Defense and / or 2nd LOD experience in risk management within a large financial institution
Why join us:
● A collaborative output driven program that brings cohesiveness across businesses through technology.
● Improve the average revenue per use by increasing the cross-sell opportunities
● A solid 360 feedback from your peer teams on your support of their goals
● Respect, that is earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!