Paytm App & Lending – Associate Vice President/Vice President

AboutUs: 

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

Risk Management – Ops & Fraud Risk is a versatile function which manages the Paytm super application products / services Viz.Digital Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money etc., and also the Merchant services – Offline QR, Soundbox, Point of sale and third party online payments.About the role:The Vertical Head role in Operations & Fraud Risk, shall report directly to the Head of Operations & Fraud Risk. The role shall aim to achieve a high level of consistency and quality in approach, standards, and methodology for risk management and controls maintaining a customer-centric approach that aligns with each line of business, function, and region to mitigate operational risk. Rule governance/performance management.The candidate should have strong orientation towards fraud detection/prevention, relevant experience in Banks/financial institutions managing large portfolios in the payments space, and the ability to manage multiple projects and deadlines at once. Given the responsibility and high-pace of the role, the ideal candidate should have the experience and skills needed to contribute to the continuous maturation of the department.

● Strong experience and expertise in Risk management – Fraud prevention, detection and mitigation

● Lifecycle management of customer onboarding, monitoring, portfolio management and compliance

● Creative and dedicated individual who will fit with our collaborative culture

● Cohesively work with a lot of people, across functions and teams every day

● Coordinate with other departments for compatibility of all aspects of each project

● Develop comprehensive project plans along with key stakeholders

● Program manage initiatives that are driven centrally for Technology improvements

● Track Program/Project performance, specifically to analyze the successful completion of short and long-term goals

● Engage with various Business & Technology Teams within Paytm to identify common bottleneck especially on Technology front

● Enable and encourage use of common services to increase the speed of development and execution

● Smart thinking and clear communication

● Use and continually develop leadership skills.

● Ability to drive change in a dynamic environment through relationship building, and a strong ability to read the room

● Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)

● Demonstrated ability to take industry trends, innovative behaviours, data analytics, and automation to drive a proactive and anticipatory approach to all risk management and control design

● Ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization and ownership to drive issues to completion

● Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills

● Excellent project management skills and the ability to motivate teams and drive performance

● High energy and proven track record of accomplishments and results

● Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests

● Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for financial institutions.

● 12-15+ years of related experience, preferably at a large financial institution

● First Line of Defense and / or 2nd LOD experience in risk management within a large financial institution

● A collaborative output driven program that brings cohesiveness across businesses through technology.

● Improve the average revenue per use by increasing the cross-sell opportunities

● A solid 360 feedback from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager.

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!