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Role
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Active Operations
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Job Level/ Designation
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M2 / AGM
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Function / Department
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Technology – Active Operations – Charging Operations
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Location
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Mumbai
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Job Purpose
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The purpose of the role is to support charging consolidation, operate & manage PAN India Charging Platforms, Circle governance of Charging services & end to end service availability of VIL Charging Nodes , Focus on Customer experience and reduction in revenue leakage
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Key Result Areas/Accountabilities
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- Responsible for end to end operations of Charging Platforms and Governance of circle operations.
- Extend expertise/support to circle operations teams in achieving operational excellence & improve performance.
- Responsible for flawless execution of new software release roll out across locations
- Responsible for emergency handling and co-ordination among multi- vendor in event of any major service disturbance PAN India
- Responsible for SLA tracking of OEM and ensuring critical/major tickets closed as per target
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Core Competencies, Knowledge, Experience
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- Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flow.
- Should be able to do analysis on traces/tcpdump.
- Should have prior experience of working in Operations domain and aware about operational processes. Able to review and suggest corrections. Should have to lead Statuary audits of charging platforms.
- Should have strong experience in People management (MS partners OEM Partners, cross functional teams, Circle teams etc.)
- Understanding in Cloud technology is plus
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Must have technical / professional qualifications
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- Engineering Graduate with 10 to 12yrs of overall Telecom experience having knowledge of ITIL processes, basic understanding of platform architecture, Protocols and Linux/UNIX OS.
- Any Hardware, networking or Cloud certification is plus
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Years of Experience
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10-12Yrs
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