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Role
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Business Analyst Lead – Sales/Distribution, Retail & Activations
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Job Level/ Designation
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M2
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Function / Department
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Corporate IT-Technology
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Location
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Pune
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Job Purpose
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The Business Analyst Lead (Sales/Distribution, Retail & Activations) is accountable for driving the automation requirements primarily in areas of Sales/Distribution, Retail & Activations. He/she acts as bridge between business and the Technology-IT groups and is accountable for converting the business requirements into detailed technically feasible system requirements for large programs. He/she is responsible for collaborating across vendors, business & internal IT teams to perform the requirement elicitation and close the feasibility checks and impact assessments across the system landscape. He/she is also responsible for resolving issues across the internal and external teams if any for demand implementation. As a part of the role, he/she is required to ensure that only Minimal Viable Product (MVP) is taken ahead for all critical programs. He/She is the person who decided on the methodology to be adopted for implementation i.e Agile, One Box (VIL created delivery model). He/she stiches the e2e requirement from various business functions and also proposes a high system level solution approach around the agreed requirements to solution team. The role also involves leading and supervising a team of business analysts in area of Sales/Distribution, Retail & Activations, ensuring right feasibility and impact assessment across the functional and technology landscape for meeting the business requirements and subsequently formalizing them for taking the implementation ahead. He/she is required to ensure reviews of the deliverables managed by the team
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Key Result Areas/Accountabilities
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- Requirement Analysis & Elicitation
- Identify the right methodology for project execution and execute the projects across multiple methodologies, i.e. Agile, One-Box
- Ensure implementation of Minimal Viable Product (MVP) with all the stakeholders for all demands with large and complex requirements
- For large transformation program, conduct requirement elicitation and identify surround process impacts with business, IT & vendor teams primarily in the area of Sales/Distribution, Retail & Activations.
- Supervise team to close on requirement analysis of all BAU demands in the area of Sales/Distribution, Retail & Activations and ensure high level of quality deliverable
- Self and direct report should be able to handle more than 200+ demands in a year
- Contribute to finalization of right to-be processes in conjunction with business stakeholders
- Work with business to identify, formalize and subsequently translate functional, non-functional, technical, integration & security requirements into requirement specifications. Ensure capture of Non-functional requirements covering growth volumetric for building a right sized solution
- Feasibility and impact Analysis, , identification of high level approach & transition of signed off requirements to E2E Solution Design Teams
- For large transformation programs, conduct impact assessment on underlying systems and processes along with all stakeholders i.e. business, IT & vendor teams primarily in the area of Sales/Distribution, Retail & Activations.
- Mapping the business requirements with systems and ensuring detailed feasibility of business automation needs with cross partner teams and SME’s
- Ensure end to end feasibility check and impact assessment of business requirement across the partner and technology landscape and propose a remediation to ensure BAU in alignment with Solution design team
- Identification of high level solution approach and recommend it to solution design team
- Ensure prioritization of business requirements in co-ordination with Business stakeholders and Demand management teams
- Transition of signed off requirements to E2E Solution Design Teams
- Basis methodology types, involve solution design teams and application SME’s for quick closure of requirements and high level approach
- Ensure signed off requirements are transitioned to E2E Solution Design & Application teams for identifying and implementing best fit solution
- Work with Engagement Managers & E2E Solution Design team to propose proactive solutions to Business
- Tracking vendor KPIs and its reporting to management
- Ensure on-boarding the right set of vendor resources for requirement capture, concluding the impact and feasibility studies, and identification of high level solution approach
- Ensure stringent tracking and right reporting of agreed KPIs by vendor teams in the area of Sales/Distribution, Retail & Activations, and its subsequent reporting to “Lead Business Analysts Group and Demand Governance/Budgeting”
- Ensure that there are no delays from vendor end. In case of delays, escalate to “Lead Business Analysts Group and Demand Governance/Budgeting” to ensure time lines adherence of program delivery
- Managing Business Analyst team members
- Manage a team of business analysts in the area of Sales/Distribution, Retail & Activations
- Ensure team delivers feasibility studies & closes functional specs with Business sign offs in agreed TAT’s for demands in the area of Sales/Distribution, Retail & Activations
- Constantly upgrade the competency levels of Business Analysts team – both internal and vendor, in the area of Sales/Distribution, Retail & Activations. Induct them into business processes, constantly monitor & enhance their performance
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Core Competencies, Knowledge, Experience
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- Good knowledge of telecom domain – e2e business processes, OSS/BSS framework etc. especially in the area of Sales/Distribution, Retail & Activations
- Prior experience of working with large IT setups preferably in Telecom covering multiple projects and transformation programs in multi-vendor scenario
- Exceptional written and verbal communication skills and ability to present in wider forums for the purpose of requirement elaboration, approach discussions and expectation management
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Must have technical / professional qualifications
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- Relevant understanding of Telecom – IT Domain at a functional role
- Prior experience of doing Requirements Gathering, Feasibility Analysis & Functional/Application Design in Telecom domain using various methodologies. Ability to handle and resolve complex, ambiguous situations and identify right approach for resolution
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Years of Experience
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- 11-15 Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in relevant role of Business Analyst
- Industry Certification – CBAP preferred
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Industries to look from
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Ideal Organizations to look from
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- Bharti, JIO, Infosys, Accenture, Tech Mahindra, Wipro, British Telecom, TCS, Tata Communications
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Direct reports
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- Business Analyst working on demands in the area of Sales/Distribution, Retail & Activations
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