About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
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Role
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TL- Core Operations
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Job Level/ Designation
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Sr. Manager/AGM / M2
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Function / Department
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Core / Technology
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Location
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Mumbai
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Job Purpose
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The role will be responsible for ensuring CS/PS/IMS Core System up time, Operations of CS/PS/IMS and ensuring regulatory compliances..
This role also involves managing team, candidate should have good team management skills and requires to be ready to handle conflicts within team and cross functional teams.
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Key Result Areas/Accountabilities
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Key Accountabilities:
- System’s availability > 99.999%.
- External Interface ( Gi /Gy/IPLC)availability > 99.5%
- Adherence to daily O&M routines and node health checks
- Report analysis and communication to management
- Hygiene of PaCo equipment rooms.
- Spare availability < ensuing strict compliance as per vendor agreement.
- Provide L3 support to team in case of any issue which team is not able to fix by its own before doing the final vendor level escalation
- In case of emergencies ensuing that management and top hierarchy is full updated with the progress on ground
- Ensuring every change is documented after it is executed for future references and also same gets updated in LLD & HLD
- Ensuring project roll outs of Packet core nodes as per corporate plan
- Doing the required budgeting for various links being used in PaCo network with finance team for payments and fund allocation for network expansion
- Design discussions & finalization for various PaCo Project Roll/Augmentation at Delhi circle
- Ensuring HLD & LLD is as per planned design before actual implementation
- Ensuring system or services dry run before actual launch for subscribers in applicable cases
- Ensuring that any PaCo equipment installation is done in accordance with Vodafone Infra guidelines
- Ensuring required approval from all concerns like RA/IT/Security/SNOC/COG/UAT before making any node on air for customer traffic
- Customer complaint analysis and reduction
- Ensuring end to end analysis of complaint type’s tagged at CS and doing the required analysis from packet Core end
- Doing the required communication to other network teams for findings from the packet core end.
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Core Competencies, Knowledge, Experience
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- 7 to 10 Years’ experience in the field of any Core Operations (PACO/CS/IMS).
- Demonstrate experience of working in Telecom Service delivery function.
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Must have technical / professional qualifications
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- B.E
- Good understanding of GSM and data call flow and Gy & Gx
- Effective communication and interpersonal skills
- Proactive in approach with positive attitude
- Balanced in handling emergencies.
- Experience in team management
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
