AGM – Transport Operations
Job Description
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Role |
National Core IP/MPLS Operations |
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Job Level/ Designation |
M2 / AGM – Transport Operations |
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Function / Department |
Technology – Transport, Central Operations Group |
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Location |
Mumbai |
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Job Purpose |
• To drive and evolve Vodafone Idea IPMPLS based pan India transport network (spanning across 23 circle) encompassing FLDS/NGN/MSP/DCN/Internet backbone & ever growing 160+ FLDS PoPs , 6 International PoPs , 60+ NLD Voice PoP (NGN) and 13500+ CEN network elements, 250,000+ mobility and other captive customers connectivity, 100G X N MPLS backbone. • Responsible for National IP/MPLS transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products • Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation. |
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Key Result Areas/Accountabilities |
• Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G /5Getc. (Core Service Availability – 99.995) • Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995) • Spare Management and Ensuring fault within MTTR. • Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits. • Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across–TRAI,Accedian etc) • Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers. • Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers. • Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers • Quality Management & Optimization – KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation • Drive digitization for entire IP/MPLS based network and service fulfillment and assurance. • Develop IP competence across transport vertical to be ahead of curve. |
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Core Competencies, Knowledge, Experience |
• 8-12 Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in handling Large Scale Telecom Network Domain • Experience in implementation, operations & management of data networks and services in large service provider environment. • Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement. • In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services • Ability to drive operational excellence through standardization and innovation in processes/systems/tools. • Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network. • Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies • Excellent team building capabilities and communication skills. |
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Must have technical / professional qualifications |
• BE in Electronics & Telecommunication/IT. • Industry Certification – ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP |
