Hiring B.tech II Fresher or Experience II Customer Service Profile

HR HelpLine-Piyali Ghosh-+91-75693-83310

ABOUT Client-
Datacultr is a Platform as a Service that allows consumer lending companies to significantly reduce their risk on 'New to Credit' customers. We allow the lender to give out unsecured loans, at a lower risk, by allowing borrowers to present their newly purchased or existing Smartphone as collateral. We are live in India, South-East Asia, Kenya, Tanzania & LATAM, thus far over our clients have secured over 800k loans on the platform in the last 12 months, amounting to a loan value of around USD 92 Million. We currently have operating offices in Dubai, Gurgaon and Singapore. The primary development center is in Gurgaon, India.

Required Qualification.

• Must Be Graduate/B.tech Fresher.
• Experience in Customer Service/SAAS will be Added Advantage

JOB DESCRIPTION-

• POSITION Associate – Customer Delight
• ROLE Individual Contributor
• DIVISION/VERTICAL Customer Success
• WORK LOCATION Gurgaon
• QUALIFICATION Any Graduate
• SALARY PACKAGE 3.8 – 4 LPA (including a 6% variable)
• NOTICE PERIOD – Immediate Joiners only

Interview Type: Virtual

ROLE
As a Customer Delight team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.

Role & RESPONSIBILITIES

• Listening to our B2B Customer’s concerns and handling product related complaints or• queries on TAT basis.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Actively listen to the concerns with a Solution Oriented approach.
• Manage transactions over CRM.

KEY REQUIREMENTS-

• Must have 1 – 3 years of experience required with the SaaS based industry or in similar role i.e. Customer Service, preferably with an IT Consulting or training company.
• Active Listener.
• TAT oriented approach.
• Good working knowledge with Microsoft Excel or Microsoft Suite.
• Excellent communication and interpersonal skills.

PERKS & BENEFITS

• Performance Linked Incentives.
• Flexible Working Hour
• Medical Benefits
• Upskilling the feeling
• Exciting work culture

Remuneration: Upto 4LPA based on qualification, Experience & Profile.

Best of Luck!