|
Role
|
TM IP/MPLS Operations
|
|
Job Level/ Designation
|
M1
|
|
Function / Department
|
Technology / Transport
|
|
Location
|
Meerut
|
|
Hiring Manager
|
Sahil Koccher
|
|
Job Purpose
|
- Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products
- Deliver SLA/KPI for IP/MPLS network , mobility and enterprise services.
- Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) ,adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.
|
|
Key Result Areas/Accountabilities
|
- Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service Availability – 99.995)
- Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995)
- Spare Management and Ensuring fault within MTTR.
- Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
- Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
- Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
- Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
- Quality Management & Optimization – KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation
- Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.
|
|
Core Competencies, Knowledge, Experience
|
- 5-10 Years of Experience in Domain (Telecom/IT/OEM ) with 2-3 experience in handling Large Scale Telecom Network Domain
- Experience in implementation, operations & management of data networks and services in large service provider environment.
- Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
- In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services
- Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
- Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.
- Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies
|
|
Must have technical / professional qualifications
|
- BE in Electronics & Telecommunication/IT.
- Industry Certification Mandatory –CCNA/CCNP/CCIE/JNCIA/JNCIP
|
