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Role
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Team Member – BSS O&M
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Job Level/Designation
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Function/Department
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Technology/ O&M
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Location
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WBK
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Job Purpose
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To handle Active Equipment Operations at field to achieve operational excellence by handling network operation/ SLA KPIs/Faults and taking appropriate actions to maintain the best network uptime.
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Key Result Areas/Accountabilities
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- To handle 24×7 network operation in the field to achieve uptime > 99.9%
- Coordination with the IP partners for maintain SLA , KPIs and other operational aspects
- Coordination with SNOC, Central teams to achieve service excellence and improvement of network availability
- To carry out Preventive and Corrective Maintenances at Cell sites for Electronics and Passive elements deployed by VIL in accordance to the guidelines.
- Conduct acceptance testing of new sites/hops/nodes to ensure proper implementation in coordination with circle project/TI vendors
- Support physical activities in relation to different quality improvement initiatives like TRX addition/replacement, height increment, node up-gradation, microwave link restructuring etc.
- Coordination with other network verticals to monitor and maintain Service affecting KPIs as per SLA
- Spare and inventory handling at site level, support in RS&R
- Maintaining all kinds site related documents and time-to-time updating to the circle database repository team
- Compliance to HSW and WFM KPIs
- Support for validation of energy, IPF and other cost related parameters at site level
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Core Competencies, Knowledge, Experience
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- Strong understanding of BSS and MW (Nokia and Huawei )
- Hands on experience of handling Nokia and Huawei BSS and MW network elements
- Ability to influence Infra partners, Govt. and Local agencies, Telecom Vendors and other third party service/goods providers.
- Effective communications and relationship management
- Agility and positive attitude
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Must have technical/professional qualifications
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- B.E/B.Tech/ Diploma with 3+ years of field operation experience.
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