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Role
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Team Member – IN/VAS, Maharashtra Circle
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Job Level/ Designation
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M1 / Manager
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Function / Department
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Technology / Central Operations Group / Active Operations / Charging Operations
– IN & VAS, Maharashtra Circle
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Location
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Pune, Maharashtra
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Job Purpose
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Actively participate and support circle level activities pertaining to consolidations, Execute Circle IN/VAS Operations, Close Co-ordination with SNOC/Charging and Convergence team for Planned Activities and roll outs, Ensuring IN/VAS nodes availability, end to end assurance of IN/VAS services, Focus on Customer experience and active engagement in emergency handling. Managing on-site activities for IN/VAS servers.
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Key Result Areas/Accountabilities
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- Responsible for operations of Circle IN/VAS Platforms
- Extend expertise/support to achieve high service availability
- Extending support to project team for new roll out, Support for Internal and External audits, perform periodic operational system audits
- Responsible for Circle IN/VAS platform outage handling, periodic communication update to business regarding critical outages, field resource alignment for any on-site activities for IN and VAS HW.
- MoP review along with SNOC IN & VAS Teams for major planned event
- Onsite support for physical activities on nodes and peripheral environment
- 100% Backup Availability and ensuring offsite backup movement
- Inventory and Spare repository management
- Zero revenue leakage incidences due to any system malfunctioning
- Support to Business team/CS team for customer complaints and resolve within TAT
- Apply fix/work around for any revenue leakage related cases raised by RA/CS team
- Technical UAT whenever required
- Support to Project team for new project roll out
- Ensuring zero customer impacting unplanned incidences due to any Activity on platforms
- Support for Software upgrade/patch roll out
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Core Competencies, Knowledge, Experience
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- Around 3 – 8 years of Experience in Core / IN / VAS Network Operation
- Hands on working experience on Ericsson IN platforms
- Operational knowledge on Ericsson PCRF platforms
- Domain expertise of Core / IN / VAS Network components and interfaces and architectures
- Knowledge of CAMEL & Diameter protocol. Should be able to do analysis on traces/tcpdump
- Cloud and IP infra knowledge will be preferred
- Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flows
- Should have prior experience of working in Operations domain and aware about operational processes
- Hands on working experience on Unix, Linux and scripting
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Must have technical / professional qualifications
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- B.E / B Tech
- Electronics / Telecommunication / Computer / IT Engineering
- Additional advantage to have Certifications on
- IP Switching & Routing (CCNA, CCNP, JNCIA, JNCIP etc)
- Cloud Technologies like (AWS, Azure, GCP, Open Stack etc)
- Should have knowledge of ITIL / ITSM Processes and Project Management
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