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Role
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TM – Zonal Field RF Engineer
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Job Level/ Designation
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M1
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Function / Department
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Technology/Quality
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Location
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Kerala
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Hiring Manager
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Jose Martin
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Job Purpose
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- This role will be accountable for Quality and Performance of RAN network and to lead a team of Field DT Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.
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Key Result Areas/Accountabilities
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- Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
- Drive worst cell analysis of all technologies and coordinate with partners for timely resolution
- Zonal Network complaints analysis. Co-ordination with TSG/DT team and drive for resolution.
- Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
- Prioritize network experience improvement programs basis customer centric KPIs like CPKS, TNPS, NPS, Network complaints etc.
- Coordination with respective stake holders to improve network experience Good understanding of hardware fault
- Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
- Managing the Zonal DT Engineer
- Service confirmation post major activities in the network.
- Supporting TRAI/DOT network audit & preparing required network quality reports.
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Core Competencies, Knowledge, Experience
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- In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
- Excellent domain knowledge and on- field experience
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- Very good cross functional co-ordination.
- Customer centric, Innovative , Ambitious and competitive & task oriented
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Must have technical / professional qualifications
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- B.Tech in Electronics and Telecommunications with 6+ years of experience
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