AGM – Postpaid Process & Delivery – Customer VOC, TNPS, Audits & Analytics
Job Overview
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Date PostedJuly 27, 2022
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Location
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Expiration date--
Job Description
About:
Role |
Customer VOC, TNPS, Audits & Analytics |
Job Level/ Designation |
M2 / AGM |
Function / Department |
Customer Service / Postpaid Process , System & Project Management |
Location |
Mumbai |
Job Purpose |
Study and find inferences from customer VOC from various data sources like CRM interactions, feedback at retail, TNPS dumps, feedback from retail, call listening. Regular sentiment analysis to identify the key pain areas and work towards fixing the issues. Analysing historical interactions to develop models for predictions |
Key Result Areas/Accountabilities |
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Core Competencies, Knowledge, Experience |
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Must have technical / professional qualifications |
Must have technical / professional qualifications:
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