AGM – Postpaid Process & Delivery (Service Provisioning PF)

Other
Ahmedabad
July 27, 2022

Job Overview

  • Date Posted
    July 27, 2022
  • Location
    Ahmedabad
  • Expiration date
    --

Job Description

About: 


Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Job Purpose
  • Manage service provisioning team to ensure timely/accurate provisioning & reconciliation for respective clusters
  • Highlight issues to circles/Factory Lead for timely response & solutions.
  • Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory, User id management across partners, circle teams

Key Result Areas/Accountabilities
  • Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory
  • User id management across partners, circle teams – CPOS, CRM, DKYC App, Billing system and other applications
  • Post activation reconciliation of plan, product and payment on D+1 in co-ordination with RA, C&C and other functions
  • On-boarding of new POS / Bulk Provisioning / Ad-hoc Provisioning / Number churn & recreation
  • Responsible for TNPS scores by timely & accurate provisioning/ error free automation solution
  • Identify process deviations / gaps basis customer VOC and SRD feedback analysis
  • MIS to all stakeholders

 

Core Competencies, Knowledge, Experience
  • Understanding or work experience of customer life cycle, Regulatory norms & compliance
  • Inter Personal & problem solving skills
  • Analytical Skills
  • Exposure & understanding of business IT system & provisioning platforms.
  • MS office package

Must have technical / professional qualifications

Graduate with a minimum 7-10  years of experience in service provisioning roles

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership


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