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Role
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Dedupe Process Factory – Team Member
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Job Level/ Designation
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M2
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Function / Department
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Customer Service – Corporate
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Location
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Ahmedabad
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Job Purpose
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- Managing dedupe end to end activities for respective clusters and churning of non eligible base
- Highlight issues to circles/Factory Lead for timely response & solutions.
- Responsible for physical verification for bulk accounts as per regulatory guidelines.
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Key Result Areas/Accountabilities
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- Responsible for set of circles to carry out end to end de-dupe activities on a monthly basis
- Identify eligible base for churn (by excluding COCP, Demo & Test No’s.) using the available tools
- Eyeballing of final dedupe clusters
- Disconnection of > 9 individual dedupe clusters
- Cascade MIS to Corporate & Circle stakeholders
- Continuously evaluate 7,8,9 dedupe clusters and churn ZU subs for making room to facilitate new gross adds in same cluster
- Governance of physical verification process for bulk accounts as per regulatory guidelines. List of eligible accounts to be shared with circle teams for confirmation on compliance
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Core Competencies, Knowledge, Experience
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- Understanding and work experience of customer life cycle, Regulatory norms & compliance
- Inter Personal & problem solving skills
- Analytical Skills
- Exposure & understanding of business IT system & provisioning platforms.
- MS office package
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Must have technical / professional qualifications
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- Graduate with a minimum 6-8 years of experience in service provisioning and Dedupe roles.
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