AGM – Service Operations (Site Lead)
Job Description
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role |
SPO – Site Lead- Contact Centre cluster Operations |
Job Level/ Designation |
M2 |
Function / Department |
Customer Service / Service Partner Operations |
Location |
Ranchi |
No of Positions |
1 |
Job Purpose |
Responsible for site operations, Own and deliver customer service Experience on processes defined in IBCC and OBCC for the designated site/s |
Key Result Areas/Accountabilities |
Key Accountabilities – Service Levels TNPS – Asat and FTF UC% age Audit Observation on Site Governance Initiatives for process enhancements and correction on customer pain areas /performance impacting areas
|
Core Competencies, Knowledge, Experience |
|
Must have technical / professional qualifications |
|
Who can Apply |
Corporate & Circle colleagues currently handling Customer Service Roles in similar profile
|
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership