Manager – 24*7 Desk

February 21, 2023

Job Overview

  • Date Posted
    February 21, 2023
  • Location
  • Expiration date
    --

Job Description

About: 


Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Central Nodal Operations – 24 X 7 Desk

Job Level/ Designation

M1/ Manager  

Function / Department

Regulatory / Nodal

Location

Corporate (Skyline – Mumbai)

Job Purpose

  • Required to Work at Central Nodal Desk and support 24 X7 Nodal Operations.
  • Develop a close working relationship with the Nodal staff across circles to ensure timely compliance with Security Agencies requirements regarding legal interception, Subscriber Information and Call detail records (CDR). 
  • To facilitate legal interception as per procedure laid down by DOT and the internal process/policies set out for this purpose.
  • Prepare monthly reports / MIS reports / Maintain records at Central Nodal Desk.
  • To carry out duties maintaining complete confidentiality.

Key Result Areas/Accountabilities

  • Comply with the Legal Interception requests received from authorised security agencies, as per process laid down by the DoT and LI SOP.
  • Provide prompt response to Security Agencies data disclosure requests adhering to the TAT prescribed by DOT.
  • Prepare , maintain and update  Central Nodal records related to the following –
  • Lawful Interception requests and issues thereof.
  • CDR/IPDR requests and issues thereof.
  • Tracker of LI and Data disclosure issues.
  • CLIR website data updation.
  • Nodal Officers list.
  • Maintain & ensure CONFIDENTIALITY of the communication between Security/ Govt Agencies and the company.

Core Competencies, Knowledge, Experience

  • Graduate  from any stream – preferably  science  graduate
  • Should be ready to work on 24 X 7 basis and willing to put extra hours of work, as per requirement.
  • Good knowledge of MS Office (Word, Excel and Outlook)
  • Fluency in English (both written and oral)
  • Good communication skills.
  • Commitment  to  adhering to timelines
  • Team player

Must have technical / professional qualifications

NA

Years of Experience

1-2 Years

Direct reports

NIL

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership