Manager – 24*7 Desk

Role

Central Nodal Operations – 24 X 7 Desk

Job Level/ Designation

M1/ Manager  

Function / Department

Regulatory / Nodal

Location

Corporate (Skyline – Mumbai)

Job Purpose

• Required to Work at Central Nodal Desk and support 24 X7 Nodal Operations.
• Develop a close working relationship with the Nodal staff across circles to ensure timely compliance with Security Agencies requirements regarding legal interception, Subscriber Information and Call detail records (CDR). 
• To facilitate legal interception as per procedure laid down by DOT and the internal process/policies set out for this purpose.
• Prepare monthly reports / MIS reports / Maintain records at Central Nodal Desk.
• To carry out duties maintaining complete confidentiality.

Key Result Areas/Accountabilities

• Comply with the Legal Interception requests received from authorised security agencies, as per process laid down by the DoT and LI SOP.
• Provide prompt response to Security Agencies data disclosure requests adhering to the TAT prescribed by DOT.
• Prepare , maintain and update  Central Nodal records related to the following –

• Lawful Interception requests and issues thereof.
• CDR/IPDR requests and issues thereof.
• Tracker of LI and Data disclosure issues.
• CLIR website data updation.
• Nodal Officers list.

• Maintain & ensure CONFIDENTIALITY of the communication between Security/ Govt Agencies and the company.

Core Competencies, Knowledge, Experience

• Graduate  from any stream – preferably  science  graduate

• Should be ready to work on 24 X 7 basis and willing to put extra hours of work, as per requirement.
• Good knowledge of MS Office (Word, Excel and Outlook)
• Fluency in English (both written and oral)
• Good communication skills.
• Commitment  to  adhering to timelines
• Team player

Must have technical / professional qualifications

NA

Years of Experience

1-2 Years

Direct reports

NIL