About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
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Role
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Collections & Retentions BO
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Function / Department
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Customer Service
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Location
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Rajasthan
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Job Purpose
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- Capable of handling Channel / Partner strongly (Local as well as national partners). – Completely Front End Profile
- Thorough knowledge of agency field operations. Data Presentation Skills / Analytical Skills.
- Cross functional business drive approach.
- Would be responsible for Collection / Retentions / Churn Management / Bad debts drive for branch or as branch SPOC.
- Sharing grounds level inputs to provide corrective actions to Ancash business opportunities to achieve revenue goals.
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Key Result Areas/Accountabilities
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- Responsible for MNP Postpaid UPC Retention and MNP Postpaid Cancellations
- Visit Field & Zones for Retention activities
- Provide input through simulations in monthly target setting and incentive roll out for all KPI's with management team.
- Allocation of Voluntary and Involuntary Churn request to respective teams
- Manage Receipt book process and governance to ensure that there is no fraudulent activity in the collection process.
- Execute circle level deviation activities i.e. Red together O/S transfer, NCP waiver deactivation etc.
- Drive nonphysical collection follow through circle i.e. SMS, E-mail, REMINDERS etc.
- Coordination with various department for complaints closure and other activities.
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Core Competencies, Knowledge, Experience
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- Strong data and analytical skills.
- Hands on experience of MS Access, Excel and Presentation tools
- Exposure to SCRM / CRM other telecom billing systems.
- Sound accounting / process / systems knowledge / experience
- Capability to influence cross functionally under matrix structure
- Good Communication Skills and presentation skills
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Must have technical / professional qualifications
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- Graduate / PG in any field
- Communication skills
- MS Office & Presentation Skills
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
