Manager – Response and Resolution

Other
Jaipur, IN
February 21, 2023

Job Overview

  • Date Posted
    February 21, 2023
  • Location
    Jaipur, IN
  • Expiration date
    --

Job Description

About: 


Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Manager-Response and Resolution Executive – Circle

Job Level/ Designation

Customer Service

Function / Department

Acquisition and Resolution

Location

Rajasthan

Job Purpose
  1. Coordinate and Manage closure of all the customers issues referred to the circle from partner team, Response & Resolution PF.
  2. Execute/coordinate circle specific issues at circle recommended by Proactive Resolution CoE.
  3. Manage circle specific Regulatory compliances pertaining to CC & BO Operations

 

Key Result Areas/Accountabilities

 

  1. Ensure timely closure of the issues in coordination with other verticals & functions esp Network, mktg, IT escalated from Response & Resolution PF, CoE: CC Analytics
  2. Identify the large customer impact issues conduct RCA for circle specific issues and escalate to CoE – proactive resolution for centrally managed issues, Multi circle issues
  3. Support IVR local activities, customer communication from time to time maintain necessary reports and compliance on all regulatory issues relevant to CC & BO

Core Competencies, Knowledge, Experience
  • Experience on RAN network
  • Coordination skills with service partners.
  • Good troubleshooting skills on MW & RAN
  • Analytical skills    

 

Must have technical / professional qualifications

B.tech Electronic & Communication , Any Graduate

Years of Experience

2-4 year of experience

Industries to look from

Telecom

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership


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